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USPS mail delays being felt in neighborhoods across the metro

Chey Eisenman, owner of Chey Cab, posted on Twitter that her rent check took 14 days to reach her landlord this month, and last month's check never made it at all.

EDINA, Minn. — Federal checks, medications and bills; these are just some of the important items that many expect to receive regularly through the United States Postal Service. 

But in the Normandale Park neighborhood of Edina…

"Maybe once or twice a week, and that's it," said Jon Wincentsen.

It's hit or miss for residents like Wincentsen. 

"We're all walking out to our mailbox and looking at it and going, 'Hello?' You know that type of thing and not seeing anything," said Wincentsen. 

Across the metro in St. Paul, a similar situation for Chey Eisenman, owner of Chey Cab. She took to twitter stating her rent check took 14 days to reach her landlord this month, and last month's check never made it at all.

"They did send out some flyers if I remember correctly saying based on volume and staffing etc. that we will do the best we can to get your mail delivered," explained Wincentsen. 

KARE 11 reached out to the Postal Service about the problem, which they didn't address directly but did release the following statement:

The Postal Service is committed to providing the best possible service to our customers and we apologize for any inconvenience that may have been experienced. We appreciate the patience of our customers. We will continue flexing our available resources to match the workload and are proud of the efforts of postal employees as they define essential public service every day.

When mail service issues occur, we take steps to quickly resolve customer concerns.  We gladly work to address any specific issue from the community when brought to our attention and we encourage customers to reach out to their local postal station. Customers can also go to our website usps.com and click on “Contact us” at the bottom of our homepage, or utilize this direct web address: https://usps.force.com/emailus/s/. Every email will be carefully documented and appropriate action taken to strengthen service. 

A flex, which Senator Amy Klobuchar is pushing for more of. 

In a letter to the Postmaster General back in August, she called the delays unacceptable and asked for his assistance in filling vacant positions in Minnesota. 

"I mean, everyone's looking for people and especially this time of the year when there's a lot of mail going out. And if you don't have the staffing to see it through, then its not going to happen," said Wincentsen. 

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