SHOREVIEW, Minn. — Wells Fargo has announced it is cutting approximately 400 contact center jobs at its Shoreview Operations Center.
Contact center employees are responsible for customer service via phone, email and other avenues of communication.
Wells Fargo Spokeswoman Julie Fogerson issued a statement in which she said the company is "committed to helping team members identify employment opportunities within Wells Fargo as well as within the local community."
She says, "eligible team members have the opportunity to receive a relocation package, and move with their job to other contact center locations where Wells Fargo has hiring needs."
Her full statement:
Wells Fargo is committed to Minneapolis as an important market and employment center for the company. Wells Fargo is the third largest employer in the state of Minnesota, and we operate more than 50 lines of business throughout state.
Currently, Wells Fargo has more than 16,000 team members in the Twin Cities area. We expect over the next decade to grow our employment in the local community and in the state. We currently have more than 620 open jobs in Minnesota.
A recent business review of the contact center footprint resulted in the difficult decision to eliminate contact center positions at the Shoreview Operations Center. Contact centers include team members who support customer service through phone, e-mail, social and other virtual channels. All other lines of business currently operating in Shoreview will keep their operations in Shoreview. While we recognize some current jobs will be eliminated with this business decision, the work will be absorbed by other domestic contact center locations.
Wells Fargo is committed to helping team members identify employment opportunities within Wells Fargo as well as within the local community. Eligible team members have the opportunity to receive a relocation package, and move with their job to other contact center locations where Wells Fargo has hiring needs.
Wells Fargo has a long, proud 134-year history of operating in Minnesota.
