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MSP to offer sensory rooms in both terminals to help reduce stress for travelers

Airport officials say the first room will open in Terminal 2 as early as 2027, with a second room opening the following year in Terminal 1.
Credit: MAC
For the second time in the last three years, MSP International ranked No. 1 in JD Power's annual customer satisfaction survey of airports.

MINNEAPOLIS — Traveling can be stressful, so officials with the Minneapolis-St. Paul International Airport (MSP) are aiming to create a more calming atmosphere for passengers ahead of their flight.

The Metropolitan Airports Commission (MAC) announced it will be partnering with Minnesota-based Fraser to design sensory rooms to provide passengers a chance to check some of the anxieties that come with travel. MAC officials say the first room will open in Terminal 2 as early as 2027, with a second room scheduled to open in Terminal 1 the following year.

“This is another major step to create a more accessible and inclusive airport experience, to help passengers with sensory sensitivities, or those who just need a quieter space to decompress before a flight,” said MAC CEO Brian Ryks in a release. “Through our Strategic Partnership program, we are expanding our relationship with Fraser, which has provided guidance and support to the MAC for many years to help us develop impactful accessibility programs and services at the airport.”

The first sensory room in Terminal 2 will be part of the North Expansion project, while the second room will open in Terminal 1's G Concourse between gates G8 and G18. The rooms will include dimmable lighting, different seating options and "sensory-friendly furnishings," according to the release.

“We are so honored to partner with MSP Airport to bring sensory-friendly spaces to individuals who need a different experience at the airport in order to travel,” said Fraser President and CEO Diane S. Cross in a release. “Our partnership with MSP Airport is a big step toward making Minnesota sensory-friendly for all.”

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